Silent Hill: Townfall Phone Numbers: All 13 and When to Call

Find all 13 Townfall phone numbers for Cold Calling, with story-order locations, Zoe-only calls, the 946 callback sequence and missing-number checks.

Updated 2026-09-246 sources

Quick answer

Cold Calling requires calling all 13 phone numbers. Use the list below in story order, finish each conversation, and make Zoe’s calls while playing as her. For the WHO callback service, dial 946. It supplies different unknown numbers in Part 1 and Part 4, so one visit does not replace the other.

On this page

Phone numbers: 13
Trophy / achievement: Cold Calling
Callback service: 946
Coverage: Launch guides · September 24

Before you start dialing

Story-location spoilers follow. This checklist uses PS5 and PC launch coverage checked on September 24, 2026, including published game screenshots. Match your current character and story section to the table before dialing.

Keep your own record of completed calls. The Discovered Phone Numbers display changes with the playable character, so a shorter list after a character switch does not by itself prove that progress was lost.

Part 1: Arrival — six numbers

At the first Town Square booth, inspect the Your Local Services flyer. The first three numbers are on that one notice. Return to a phone after leaving the hotel for the hotel and unknown-caller steps.

Arrival phone checklist
Number / contact	Where and when
900 · Emergency Services	Town Square booth, Your Local Services flyer. Call here.
010 · Operator	Same flyer and booth; include the leading zero.
100 · Save Yourself	Same flyer. This is also the manual-save number.
496 0496 · Tourist Center	Printed at the bottom of the Shorefront map. Inspect the map, then call.
496 0244 · Haldane Hotel	Printed on hotel documents, including the reception notice and Room Service Card. Call after exiting the hotel.
496 0842 · Unknown	During A Connection, return to the Town Square booth. Dial 946, listen for this number, then call it.

Part 2: Zoe — three numbers

Complete these during Zoe’s route. Do not postpone them until you return to these locations as Simon.

Zoe phone checklist
Number / contact	Where and when
0163 296 0595 · St. Amelia District Council	Water Warning document in Zoe’s house. Use her house phone.
496 0103 · Zoe Ellis	Mr. Stewart’s index beside the living-room phone and answering machine. Inspect it and call as Zoe.
496 0556 · Dr. Glenn	Medical Security Note outside the Medical Centre. Follow the story objective to call.

Part 3: The Patient — one number

5353 reaches Hospital Storage. Dr. Glenn gives it to you after the medication-dosage step. Call from Reception when instructed; entering the digits before this objective is not a substitute for completing the patient sequence.

Patient puzzle: dosage steps and the 5353 call

Part 4: Clara Woods — three numbers

Use the booth at the start of Missing Parts for the callback sequence, then check the locker paperwork later in this section.

Clara Woods phone checklist
Number / contact	Where and when
946 · WHO Dial Back Service	Poster in the phone booth. Call again here even if you used the service earlier.
496 0112 · Unknown	The number returned by 946 in this section. Call it from the booth after hearing it.
496 0993 · CEG Lockers	Upper-left corner of the locker barcode document. Call during Clara Woods.

946 or 496: which callback number is correct?

Dial 946. The in-game WHO poster pictured in GameRant’s guide clearly prints 946, and its detailed walkthrough agrees with PowerPyx and Vandal. Some summary tables transpose it to 496.

The two unknown contacts belong to different moments: 496 0842 after the hotel in A Connection, then 496 0112 at Clara Woods. The WHO poster is encountered later, but the launch walkthroughs document using 946 during the earlier return to Town Square.

If Cold Calling has not unlocked

Check the missed-call conditions below before assuming a trophy bug. These are route and completion checks, not a verified patch workaround.

Let each call finish and the character hang up automatically; do not count a number as completed just because you read its document.
Check the current character and story section against the table. A failed call from the wrong chapter is not proof of a broken trophy.
Check both unknown contacts separately, including the earlier 496 0842 call.
For Reject The Help, avoid saving by dialing 100 after meeting Richard. Its restriction concerns saving; keep that separate from your checklist of other calls.

Check the trophy roadmap and no-save requirement

Common questions

Why did numbers disappear from the discovered list?

The displayed contacts depend on the character you are controlling. Use a separate completed-call checklist rather than treating one character’s list as the complete total.

Can I make every call at the end of the game?

Do not plan on it. Calls have character and story restrictions, and there is no chapter select. Make them at the listed point; a missed opportunity may require an earlier save or another playthrough.

Do spaces change the council phone number?

No. 0163 296 0595 and 01632 960595 contain the same digits: 01632960595. Keep the initial zero.

REFERENCE RECORD

Sources used for this page

Published collectible walkthroughPowerPyx: all phone number locationsSeptember 21, checked September 24, 2026. Supports the 13-call checklist, chapter restrictions, full-dialogue tracking and the two separate WHO callbacks. Cross-checked against independent launch coverage; no claim of our own complete trophy playthrough.Illustrated launch walkthroughGameRant: phone locations and game screenshotsSeptember 21, checked September 24, 2026. Supports document locations and calls. The WHO poster screenshot was inspected directly and reads 946. Its detailed text agrees; the overview table incorrectly transposes this to 496. We use the visible game poster and corroborating walkthroughs.Illustrated Japanese guideAppMedia: phone-number documentsUpdated September 24, 2026. Document images and a number table corroborate seven service, tourist, hotel and Zoe contacts. This partial list is used alongside the complete walkthroughs, especially for the Water Warning document and Mr. Stewart’s index.Published collectible walkthroughShowGamer: phone call orderSeptember 21, checked September 24, 2026. Corroborates all 13 numbers, automatic hang-up, Zoe-only calls and the two WHO sequences. Used with game screenshots and other coverage, not as sole evidence.Spanish launch walkthroughVandal: when phone calls are availableUpdated September 24, 2026. Independently supports calling 946 in A Connection, Zoe-specific locations, Dr. Glenn after the security note and 5353 after the medication puzzle. Its list currently ends at The Patient and is not used to establish all 13 calls.Published trophy roadmapPowerPyx: trophy difficulty requirementsSeptember 21, checked September 22, 2026. Reports no difficulty trophies and eligibility with Story Mode and Hinted puzzles; other trophy conditions still apply.