Silent Hill: Townfall DLC Not Unlocking on Steam

1. Follow the official restart instructions

Exit Townfall completely. Check that your PC is online, then restart the Steam application before returning to the game. The publisher asks players who have already started playing to do this after the resolution.

2. Match the missing extra to your purchase

Compare the named item with your receipt and storefront content list. Deluxe includes the digital artbook, soundtrack and alternate outfit; preorder CRTV cosmetics have separate conditions. Beach Edition is a PS5-only CRTV style, so its absence on Steam is not a missing PC entitlement.

3. If your eligible content is still missing

Record the item, edition and storefront, and state that you restarted Steam while online when contacting support. This is a practical way to describe a remaining problem, not an additional publisher-prescribed fix. The notice does not list every affected item or provide a reinstall procedure.

Check that this matches your symptom

Use this page when an extra included with your purchase is unavailable. If the application closes before the menu, follow the startup-crash guide instead. A game that runs but hitches during movement belongs with the performance checks. These distinctions help you give support an accurate report rather than applying the same restart instruction to every launch-day problem.

Common questions